Return & Refund Policy

1. Return Eligibility

We accept returns for products under the following conditions:

• The product is defective or damaged upon delivery
• The product received is different from what was ordered
• The return request is raised within 7 days of receiving the product

Products that have been used, installed, or tampered with are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact us within 7 days of delivery:

• Phone: +91-9554617887
• Email: excellservice98@yahoo.com

Please provide your order details, a description of the issue, and supporting photographs where applicable.

3. Refund Process

Once your return is inspected and approved, a refund will be processed within 7–10 business days via the original payment method (Cash, Card, Cheque as applicable). Shipping charges are non-refundable unless the return is due to our error.

4. Non-Returnable Items

• Custom or special-order equipment
• Items showing signs of use or physical damage caused by the buyer
• Items returned without prior written approval

5. Cancellations

Order cancellations must be requested before the product is dispatched. Once shipped, cancellation is not possible and the standard return process applies.

6. Contact Us

For any return or refund related queries:
Excell Service and Sales
House No 587, Satya Premi Nagar, Barabanki – 225001, UP
Phone: +91-9554617887
Email: excellservice98@yahoo.com

Last updated: June 2026